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Frequently Asked Questions
Orders & Shipping
We offer worldwide shipping to bring VÓEN jewelry to you, no matter where you are.
Shipping times vary based on location. Standard shipping typically takes 5-7 business days, while expedited shipping options are available at checkout.
Once your order ships, you’ll receive a tracking number via email to monitor its journey.
If your order takes longer than expected, please reach out to our support team, and we’ll assist you promptly.
Returns & Exchanges
We accept returns within 30 days of delivery, provided the jewelry is unworn , in its original packaging and with the tag intact. Please visit our Returns & Exchanges page for full details.
To initiate a return or exchange, contact our team at contact@voenjewelry.com with your order number, and we’ll guide you through the process.
Yes, refunds are processed once we receive and inspect the returned item. Shipping fees are non-refundable.
Jewelry Care & Materials
Our jewelry is crafted with high-quality materials, including 925 sterling silver, 14k Yellow Gold Over Brass, natural gemstones, ensuring durability and long-lasting beauty.
To keep your pieces looking their best:
- Store them in a dry, cool place.
- Avoid contact with water, perfume, and harsh chemicals.
- Clean with a soft cloth to maintain shine.
Yes, our pieces are designed to be skin-friendly and free from common allergens like nickel and lead.
At this time, we do not offer custom orders, but we continuously release new designs to suit different styles.
For any inquiries, feel free to email us at contact@voenjewelry.com , and we’ll be happy to assist you.